Refund Policy

Refund Policy for Buzz.GI

Last Updated: 10th January 2026

1. Introduction

This Refund Policy ("Policy") outlines the terms and conditions governing refunds for purchases made through Buzz.GI ("we", "us", "our"). This Policy forms part of our Terms of Use and should be read in conjunction with them.

By making a purchase on our platform, you agree to this Refund Policy. Please read it carefully before making any purchases.

2. General Refund Principles

2.1 Digital Nature of Services

Buzz.GI provides digital services, including but not limited to premium subscriptions, virtual goods, and digital content. Due to the immediate access nature of digital services, refunds are generally not available once services have been accessed or consumed, except as required by law or as specified in this Policy.

2.2 Cooling-Off Period for UK Consumers

Under the Consumer Contracts Regulations 2013, if you are a consumer resident in the United Kingdom, you have a 14-day cooling-off period to cancel a digital content purchase and request a refund, provided you have not started downloading or streaming the content. Once you begin accessing digital content, you lose this right to cancel.

3. Subscription Services

3.1 Monthly and Annual Subscriptions

  • Free Trials: If you cancel during a free trial period, you will not be charged. To avoid charges, you must cancel before the trial ends.

  • Recurring Subscriptions: Subscriptions automatically renew unless cancelled before the renewal date.

  • Refund Eligibility: Subscription fees are generally non-refundable. However, we may consider refunds in exceptional circumstances at our sole discretion.

3.2 Cancellation of Subscriptions

You may cancel your subscription at any time:

  • Through your account settings

  • By contacting our support team

  • Cancellation takes effect at the end of your current billing period

  • No partial refunds are provided for unused portions of subscription periods

4. Virtual Goods and Digital Content

4.1 One-Time Purchases

  • Virtual goods, tips to creators, and other one-time digital purchases are generally non-refundable

  • By purchasing virtual goods, you acknowledge they have no monetary value and cannot be redeemed for cash

  • All sales are final unless otherwise specified

4.2 Faulty or Defective Digital Content

If digital content you purchase is faulty or defective:

  • Contact us within 30 days of purchase

  • Provide details of the issue

  • We will either repair, replace, or refund the content at our discretion

5. Refund Requests

5.1 How to Request a Refund

To request a refund, please:

  1. Contact our support team at support@buzz.gi

  2. Provide your account details and purchase information

  3. Explain the reason for your refund request

  4. Include any supporting evidence

5.2 Processing Time

  • Refund requests are reviewed within 5-7 business days

  • Approved refunds are processed within 10 business days

  • Refunds are issued to the original payment method

  • Processing times may vary depending on your payment provider

6. Grounds for Refund Consideration

We may consider refunds in the following circumstances:

6.1 Technical Issues

  • Repeated failure to access purchased services despite our technical support

  • Significant defects in digital content that cannot be resolved

  • Unauthorised purchases (subject to verification)

6.2 Exceptional Circumstances

  • Duplicate charges for the same service

  • Charges for services not received

  • Cases where we are unable to provide the service as described

6.3 Exclusions

We typically do not provide refunds for:

  • Change of mind or dissatisfaction with content quality

  • Failure to cancel a subscription before renewal

  • Purchases made by mistake without immediate notification

  • Partial usage of subscription periods

7. Chargebacks

7.1 Policy on Chargebacks

  • We consider chargebacks to be a last resort

  • Please contact us first to resolve any issues

  • Unauthorised chargebacks may result in account suspension

7.2 Fraud Prevention

We reserve the right to:

  • Investigate suspicious refund requests

  • Refuse refunds suspected of fraudulent activity

  • Take appropriate action against abuse of our refund system

8. Creator Earnings and Refunds

8.1 Impact on Creators

When a refund is issued for content:

  • Any earnings paid to creators from that purchase may be deducted

  • We will notify affected creators of refunds

  • Creators cannot independently issue refunds for purchases made through our platform

8.2 Creator Responsibility

Creators are responsible for:

  • Providing accurate descriptions of their content

  • Delivering content as described

  • Addressing legitimate customer complaints

9. Statutory Rights

9.1 UK Consumer Rights

Nothing in this Policy affects your statutory rights under:

  • Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013

  • Other applicable UK consumer protection laws

9.2 EU Consumer Rights

If you are an EU consumer, you have rights under:

  • Consumer Rights Directive (2011/83/EU)

  • Digital Content Directive (2019/770)

10. Currency and Processing

10.1 Refund Currency

  • Refunds are issued in the original currency of purchase

  • Exchange rate fluctuations may affect the refund amount received

  • Any transaction fees may not be refundable

10.2 Failed Refunds

If a refund cannot be processed to your original payment method:

  • We will contact you for alternative arrangements

  • You must provide valid alternative payment details within 30 days

  • Unclaimed refunds may be forfeited after 90 days

11. Policy Changes

11.1 Updates to Policy

We may update this Refund Policy from time to time. We will:

  • Post the updated Policy on our website

  • Update the "Last Updated" date

  • Notify users of significant changes where required by law

11.2 Applicable Version

The version of the Policy in effect at the time of your purchase applies to that purchase.

12. Dispute Resolution

12.1 Contact Us First

If you are dissatisfied with a refund decision:

  • Contact us with additional information

  • We will review your case again

  • Most disputes can be resolved through direct communication

12.2 Alternative Dispute Resolution

If we cannot resolve your complaint:

  • You may contact the European Consumer Centre if you are in the EU

  • UK consumers can seek assistance from Citizens Advice

  • Legal action should be considered as a last resort

13. Contact Information

For refund inquiries and requests:

Customer Support - Refunds
Buzz.GI
Email: info@buzz.gi
Support Hours: Monday-Friday, 9:00 AM - 5:00 PM GMT

Please include in your email:

  • Your username and account email

  • Date of purchase

  • Payment method used

  • Detailed reason for refund request

  • Any relevant screenshots or evidence

14. Important Notice

This Refund Policy is designed to be fair to both users and creators while complying with applicable laws. We aim to handle all refund requests fairly and promptly.

By making a purchase on Buzz.GI, you acknowledge that you have read, understood, and agree to this Refund Policy.

Note: This Policy does not apply to transactions between users (e.g., tips to creators), which are governed by separate terms. For questions about specific transactions, please contact our support team.